Stop Losing Jobs to Slow Replies and Missed Calls
Customers ring three tradesmen. The first to reply usually wins the job. Our automation systems make sure that's always you — auto-replying within 60 seconds, qualifying enquiries, and booking jobs while you're on the tools.
Lead Automation Built for Busy Tradesmen
You can't answer the phone with your hands inside a boiler. So we built automation that does the customer-handling for you — fast, professional and 24/7.
Missed Call Text Back
If you can't pick up, our system instantly texts the caller back: "Sorry I missed you — what can I help with?" Most enquiries reply within seconds. No more lost jobs.
Website Chat Widget
A live chat widget on your website that captures questions, qualifies the job and turns visitors into SMS conversations on your phone.
SMS & Email Follow-Ups
Automatic follow-up sequences for unanswered enquiries, quote follow-ups, and after-job thank-yous. The reminders happen even when you're 2 metres up a ladder.
Review Automation
After every completed job, the system asks the customer for a Google review by SMS. More 5-star reviews = more local search visibility = more jobs.
Online Booking
Customers pick a time that suits them — your calendar updates automatically. Reduces no-shows and stops the back-and-forth phone tag.
AI Chat & Voice Bots
Higher-tier package: AI handles routine enquiries, books surveys, and answers FAQ questions 24/7 in your tone of voice. No call missed, no enquiry ignored.
The First Tradesman to Reply Wins the Job
Studies show that 50% of homeowners hire the first trade business that responds to their enquiry. Not the cheapest. Not the most reviewed. The fastest.
If you're up a ladder, under a sink or driving between jobs, you're not replying. Your competitors with automation are. That's a gap WebSmart's systems close — automatically.
- Instant SMS reply on every enquiry
- CRM that organises every lead in one place
- Automatic quote follow-ups after 2, 5 and 14 days
- Review request fires the moment a job is marked complete
Automation Questions
Will the automation sound like a robot to my customers?
No. Every message is written in your voice — friendly, plain English, no corporate fluff. We work with you to set the tone so it reads like you typed it yourself.
Do I need a website to use the automation?
Yes — you need a WebSmart website. Our automation is purpose-built for sites we build and host, so the chat widget, enquiry forms, online booking, missed-call text-back and CRM all wire together natively. If your existing site happens to be built on the same underlying platform we use, we can plug the automation in directly — book a call and we'll check. Otherwise (WordPress, Wix, Squarespace, custom builds) the connections won't work, and we'll recommend a fresh WebSmart site instead.
Which packages include automation?
SmartStart (£97/mo), SmartCore (£197/mo) and SmartPro (£297/mo) all include automation. SmartStart includes the chat widget, CRM and SMS/email automations. SmartCore adds review automation. SmartPro adds AI chat and voice bots.
Can I see what messages have been sent?
Yes. Every conversation is logged in your CRM — readable from your phone or laptop. You can jump in mid-conversation any time you want to take over manually.